Cancelling your membership stops future payments, but it doesn't automatically refund payments that were already made. You can ask for a refund, and we review every request individually.
We look at situations such as:
- a duplicate charge
- an accidental purchase or a technical billing error
- a payment you didn't authorize (after we've verified it)
Send us a message with the email address you used for your order, the date and amount of the charge, and why you'd like a refund. If a refund is approved, it goes back to your original payment method and usually shows within 5 to 10 business days.
Please talk to us before your bank
Most billing questions are solved quickly with a message. A chargeback through your bank doesn't cancel the membership, so cancel it as well if you don't want to continue.