Send us a message right away, before your order ships. Include:
- your order number
- the incorrect address
- the complete, correct address, including any apartment or unit number
We'll do our best to update it, but we can't guarantee it, because orders are processed and shipped within 24 to 48 hours. Please check your order confirmation straight after ordering.
Already shipped?
Then we can no longer change the address. Contact the local carrier shown on our tracking page and ask whether they can redirect or hold the parcel. Don't know the carrier? We'll send you their details.