Most orders arrive within 6 to 14 business days after processing, and a delay in tracking doesn't always mean your parcel is lost. First check the latest status on our tracking page.
Past the delivery time? Then:
- Contact the local carrier shown in your tracking. They handle your parcel and can find out where it is.
- Don't know the carrier? Send us a message with your order number. We'll send you the carrier's name, your tracking number and their contact details.
- Carrier confirms it's lost? Send us their case or reference number. Once we've verified it, we'll send you a free replacement.
Added Shipping Protection to your order? Here's how a claim works.