Send us a message with our contact form or email us at support@gentlegains.com. We're here Monday to Saturday and reply within 9 hours during support hours.
To help you quickly, please include:
- your full name
- your order number, if you have one
- the email address you used for your order
- a short description of your question, with photos if something is damaged
You'll get an automatic email with your ticket number straight away, so you know we've received your message.
One email is enough
Reply to our email instead of starting a new one. Keeping everything in one conversation helps us help you faster.