We're sorry! Send us a message within 7 days of delivery and include:
- your full name and order number
- a clear photo or short video of the damage
- a photo of the complete item
- a photo of the packaging it arrived in
Please keep the item and all packaging until we've reviewed your request.
Once we've checked your photos, we'll arrange a free replacement or another fair solution. You don't pay to send anything back for a damaged or faulty item.
Did your band break while you were using it?
Stop using it and email us the same details, with a photo of the broken part. We'll look at it with you.