A delivery attempt means the carrier tried to deliver your parcel but couldn't. That can happen when:
- nobody was home to receive it
- the driver couldn't get into the property or building
- the address was incomplete or hard to find
- a signature was needed
Contact the local carrier shown on our tracking page to arrange redelivery, give delivery instructions or pick up your parcel. Only the carrier can change this.
Don't know the carrier? Send us a message with your order number. We'll send you the carrier's name, your tracking number and their contact details.