Shipping Protection covers your parcel against loss, theft and damage during shipping. It is added at checkout and isn't refundable.
| Problem | Claim within |
|---|---|
| Damaged in transit | 7 days after delivery |
| Lost or stolen | 14 days after the estimated delivery date |
It doesn't cover delays or other indirect losses.
To make a claim, send us a message with your order number, a short description of what happened, and photos if your parcel or item is damaged. We'll review it and let you know the next step.
Read more about late or lost orders and damaged items.